JABATAN PATOLOGI

TEL: 09-513 5555 samb 2371 FAKS: 09-513 7206

PROFIL

Dr. Azlina binti Abd Rahman
Ketua Jabatan

PATHOLOGY DEPARTMENT OBJECTIVE

Provides an efficient, effective and accurate diagnostic pathology services for the treatment of in-patients and out-patients.

PATHOLOGY DEPARTMENT VISION STATEMENT

The Department of Pathology, Hospital Tengku Ampuan Afzan will be the best medical laboratory by providing a quality, cost effective and innovative testing with latest technology in clinical laboratory diagnostic services.

PATHOLOGY DEPARTMENT MISSION STATEMEN

We are committed to work together as a team of qualified professionals to provide an excellent patient care by providing comprehensive, high quality laboratory testing and patient focused expert consultation in clinical diagnostic service.

PATHOLOGY DEPARTMENT CLIENT CHARTER

To all our clients :

We promise that we ;

  1. Shall entertain them in 5 minutes.
  2. Shall give a quality service base on Ministry Of Health standard requirements.
  3. Shall perform services based on time as stated below :

No

Unit

Tests/Parameter

Time

1

Integrated

Blood Gas

15 to 45 minutes

Blood Ammonia

45 to 60 minutes

Dengue Rapid Test

RBS/FBS

 

 

 

45 minutes to 4 hours

BUSE

Serum Bilirubin

Full Blood Count

PT/APTT

Urine Pregnancy Test

Urine FEME

2

Microbiology

CSF Gram Stain, India Ink & Latex Agglutination

60 minutes

 

 

  1. Laboratory results are CONFIDENTIAL and BELONG TO Hospital Tengku Ampuan Afzan, Kuantan.

 

GENERAL OPERATING POLICIES

INTRODUCTION

Pathology Department of Hospital Tengku Ampuan Afzan, Kuantan, Pahang Darul Makmur is the main referral center for diagnostic services in the state of Pahang. It has been accredited by Skim Akreditasi Makmal Malaysia for MS ISO 15189 : 2014 since August 2011 and for MS ISO 15189 : 2014 in 2015 in the field of medical testing i.e . histopathology, cytology, chemical pathology, haematology, microbiology, virology and transfusion which comply with the international standard .

 As part of Hospital Tengku Ampuan Afzan Kuantan, Pahang Darul Makmur, the department is also certified to MS ISO 9001 : 2008 and achieved a substantial compliance with  the Malaysian Society of Quality in Health (MSQH) Standards.

LOCATION

The Pathology Department and main laboratory is located at the ground floor of the main hospital block. The ACC Satellite Laboratory is located at the second level of the Ambulatory Care Centre building.

ORGANIZATION STRUCTURE

The department is divided into 7 units headed by Pathologist;

  1. Intergrated Unit.
  2. Pathology Chemistry Unit.
  3. Heamatology
  4. Microbiology Unit.
  5. Histology Unit.
  6. Cytology Unit.
  7. Transfusion Medicine Unit.

 

See attachment for Organisation Structure

 QUALITY ACTIVITIES

      Quality Policy

      It is our policy to provide reliable and timely results to our customers through continuous improvement of the quality system.

  1. The objective of our Quality Management System is to provide medical laboratory testing services in accordance with the applicable standards and good laboratory practices to satisfy the requirements and expectation of our customers.
  2. We shall ensure that all testing and related activities are carried out in accordance with documented procedures.
  3. All the laboratory personnel shall familiarize themselves and comply with the policies and procedures in the Laboratory Quality Manual and associated documents at all times.
  4. This laboratory shall strive to maintain accreditation and certification according to MS ISO 15189 : 2014.

       Quality Improvement Activities

       Pathology Department participates in many quality improvement activities such as :

  • Internal quality control monitoring
  • Participation in external quality assurance programme for nearly all tests
  • Monitoring turn-around-time.

 Apart from the above quality improvement activities , improvement opportunities are also identified through customer complaints, customer satisfaction surveys, incidents reporting, management review meetings and internal audits and where appropriate, corrective actions are implemented and reviewed to ensure that action has been taken and non-conformities do not recur.

 SAFETY MEASURES

       Strict safety measures are practised according to the Laboratory Safety Manual (version 2014).

  RESEARCH

       The Pathology Department is involved in clinical research and development within the department as well as other departments in HTAA and local universities.

 SERVICES AND FUNCTIONS

       The department of Pathology provides diagnostics and consultancy services in the following disciplines of pathology :

  • Chemical Pathology
  • Haematology
  • Microbiology
  • Histopathology
  • Cytology
  • Blood Transfusion Services

These services are carried out by respective laboratories. Ambulatory Care Centre (ACC) Satellite Laboratory provides basic routine chemical pathology and haematology tests to serve the specialists clinics there.

Apart from offering diagnostic services the department also acts as a training centre for various levels and categories of staff including Medical Officer, Scientific Officer, Medical Laboratory Technologist, student from Institute of Higher Learning and Pathologist for gazettement in various disciplines in pathology.

SERVICE HOURS

     The Pathology Department provides 24 hours service for certain diagnostic testing in the Integrated Laboratory and Transfusion Laboratory. 

     Bacteriology Lab provides services from 8:00 am to 9:00 pm

     The other laboratories (Cytology, Histopathology, Serology, Haematology, Specialized Chemical Pathology, Mycology, Molecular and ACC Satellite Laboratory)      provide diagnostic testing during office hours from 8.00 am to 5.00 pm.

     A medical officer and pathologists are on call for consultation or assistance after office hours.

             

RECEPTION COUNTER

     This area is involved in receiving, checking and storing of specimens before the specimens are sent to the specific laboratories for analysis.

     Pathology Counter

     Office hour  : All specimens for biochemical, haematology,    serology, parasitology and microbiology.  Specimens for     histopathology, cytology and molecular      test must be sent     directly to the respective laboratory.

     After office hour  : All specimens except blood transfusion samples.

     Blood Transfusion Counter

     Specimens relevant to transfusion medicine testing must be sent directly to   the Transfusion Laboratory at any time (24 hours).


Perkhidmatan Patologi Kebangsaan

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Alamat Kami

Hospital Tengku Ampuan Afzan (HTAA)
Jalan Tanah Putih, 25100 Kuantan,
Pahang
Email: htaa[at]moh[dot]gov[dot]my
Telefon: 09-5133333, 09-5133334,
09-5133335, 09-5131881, 09-5572222
Faks: 09-5142712

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